1. Application and Entire Agreement
1.1. These Terms apply to all purchases made via our website by you, the buyer, from K&D Trading Company UK, Cremorn, Ightfield Heath, Whitchurch, Shropshire, SY13 4NX (referred to as "we", "us" or "our").
1.2. By placing an order through our website, you agree to be bound by these Terms and acknowledge they form the entire agreement between us.
1.3. These Terms take precedence over any other terms you seek to impose or incorporate, whether verbally, through a purchase order, or by conduct.
2. Interpretation
2.1. "Business Day" means any weekday other than Saturday, Sunday or a public holiday in England and Wales.
2.2. Headings are for reference only and do not affect interpretation.
2.3. Words in the singular include the plural and vice versa.
3. Goods
3.1. Descriptions and images of the Goods on our website are for illustrative purposes only. Actual products may vary slightly due to updates or improvements.
3.2. We may change specifications to comply with legal or safety requirements.
4. Pricing
4.1. Prices are as displayed on our website at the time of ordering, in British Pounds. As we are not currently VAT registered, no VAT is charged or added to our prices.
4.2. Delivery charges are shown separately during checkout. Additional delivery charges may be incurred for remote postcodes within the UK, including but not limited to the Scottish Highlands, Islands, Northern Ireland, and other outlying areas. These charges will be communicated prior to dispatch.
4.3. We reserve the right to adjust prices if our costs increase due to factors beyond our control (e.g. supply chain issues, duties, fuel charges).
4.4. Discounts, if offered, are at our sole discretion.
5. Ordering and Payment
5.1. Orders must be placed via our online store. Once payment is confirmed, an order confirmation email will be issued.
5.2. Payment is required at the time of order via the online payment methods provided (e.g. credit/debit card, PayPal).
5.3. All transactions must be in GBP unless otherwise agreed in writing.
5.4. We reserve the right to cancel any order at our discretion (e.g. due to errors in pricing, stock availability, or suspected fraud).
6. Delivery
6.1. Delivery will be made to the address you provide during checkout.
6.2. Estimated delivery times are shown on the website and are not guaranteed. Delays may occur due to external factors.
6.3. If no one is available to receive the delivery, we may leave it in a safe place or arrange redelivery.
6.4. If you fail to accept delivery or provide incorrect details, you may be liable for storage, redelivery, or restocking fees.
6.5. We may deliver Goods in instalments; each delivery shall be treated as a separate contract.
7. Returns and Refunds
7.1. If you are a consumer, you have the right to cancel your online order within 14 days of receiving the Goods, in accordance with the Consumer Contracts Regulations.
7.2. To cancel, you must notify us by email and return the Goods unused, in original packaging, at your own cost.
7.3. Customised or bespoke products are non-returnable unless faulty.
7.4. For damages or shortages, notify us by email within 10 days of delivery.
7.5. Refunds will be processed within 14 days of receiving returned items or cancellation confirmation.
8. Risk and Title
8.1. Risk passes to you upon delivery.
8.2. Title remains with us until payment is received in full.
8.3. Until ownership passes, you must not resell or tamper with the Goods and must store them safely and separately.
9. Limitation of Liability
9.1. We shall not be liable for any indirect or consequential losses, including loss of profits or business interruption.
9.2. Our total liability is limited to the amount paid for the Goods.
9.3. Nothing in these Terms limits our liability for death or personal injury caused by our negligence or for fraud.
10. Termination
We may terminate your order and access to the Goods if:
- You breach any of these Terms,
- Become insolvent or enter liquidation,
- Fail to make payment on time.
11. Data Protection
11.1. We process personal data in accordance with our [Privacy Policy], available on our website.
11.2. By ordering, you consent to such processing for the purpose of fulfilling your order.
11.3. We will not share your data with third parties except as necessary to complete your order or comply with the law.
12. Communications
12.1. You agree to receive communications by email in relation to your order, delivery updates, or future marketing (you may unsubscribe at any time).
12.2. For any queries or complaints, contact us at: admin@makeitpersonal.shop
13. Force Majeure
We shall not be liable for any delay or failure to perform due to circumstances beyond our reasonable control.
14. Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales, and any disputes will be resolved exclusively by the English courts.